Mental load in retail and hospitality
Retail and hospitality: top sectors for emotional load.
Employees in retail and hospitality report above-average emotional strain from customer contact (72 %), staffing shortages (68 %) and unfavourable working hours (61 %). At the same time the GB Psych compliance rate is below the federal average — a reason these sectors are an inspection priority from 2026.
Employees with emotional load (retail)
Customer-contact load (retail)
Staffing shortages
Unfavourable working hours
GB Psych compliance rate
Emotional demands dominate
Employees in retail and hospitality report above-average emotional strain — the leading driver is difficult customer contact (72 %), followed by staffing shortages (68 %) and unfavourable working hours including weekends and evenings (61 %).
Inspection priority 2026
Retail and hospitality lag in GB-Psych compliance — per GDA data they reach only 35–45 % rather than the federal average of 50 %. That is part of why the GDA inspectorate prioritises these industries from 2026.
Sources
- 1
BAuA Stressreport Deutschland
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin, 2024
Quelle öffnen Abgerufen: 2026-05-07 - 2
DGUV — Psychische Belastung
Deutsche Gesetzliche Unfallversicherung, 2024
Quelle öffnen Abgerufen: 2026-05-07 - 3
BGW — Branchenreport Einzelhandel
Berufsgenossenschaft für Gesundheitsdienst und Wohlfahrtspflege, 2024
Quelle öffnen Abgerufen: 2026-05-07
We use deeplink-friendly originals. Charts are redrawn from the data — no 1:1 copies. For Statista data the underlying primary source (e.g. WIdO, AOK) is named explicitly.
Further reading
Related datasets
Burnout burden AOK 2024
184 Tage · Sick days per 100 AOK members from burnout (2024)
GDA inspection rates
19 % · Baden-Württemberg target achievement 2023
Tools & guides
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