Zum Inhalt springen
🎉 Limited time: Save the 199€ setup fee - register now! Save now
Industries As of: 2026-08-24

Mental load in retail and hospitality

Hospitality: 53 % work under strong deadline or performance pressure.

The BAuA Stressreport Deutschland 2019 reports psychological demands by economic sector, based on the BIBB/BAuA employment survey 2018. In hospitality, 69 % of employees report handling several different tasks at once, 64 % constantly recurring work steps, 62 % having to work very fast and 53 % strong deadline or performance pressure. In retail including motor vehicle maintenance and repair the same items stand at 59 %, 60 %, 42 % and 44 %. No GDA source reports GB Psych coverage by sector, and the GDA steers its inspections by topic and establishment size, not by economic sector.

53 %

Hospitality employees under strong deadline or performance pressure (BAuA Stressreport Deutschland 2019, data 2018)

69 %

Hospitality: several tasks at once

BAuA Stressreport 2019, data 2018

64 %

Hospitality: recurring work steps

ibid.

62 %

Hospitality: having to work very fast

ibid.

53 %

Hospitality: strong deadline/performance pressure

retail: 44 %

What the Stressreport reports for these sectors

The BAuA Stressreport Deutschland 2019 reports psychological demands by economic sector, based on the BIBB/BAuA employment survey 2018. No newer Stressreport exists. In hospitality, 69 % of employees report handling several different tasks at once, 64 % constantly recurring work steps, 62 % having to work very fast and 53 % strong deadline or performance pressure. In retail including motor vehicle maintenance and repair the same items stand at 59 %, 60 %, 42 % and 44 %.

Psychological demands 2018 by economic sector (% reporting "frequently")
Several tasks at once69 %Recurring work steps64 %Having to work very fast62 %Strong deadline/performance pressure53 %Disturbed or interrupted41 %Output/time targets set36 %Confronted with new tasks21 %
Datenquelle: BAuA Stressreport Deutschland 2019, table 24, based on the BIBB/BAuA employment survey 2018. Values for hospitality.

What is documented on the GB Psych in these sectors

There are no sector-specific GB Psych rates for retail and hospitality. Neither the GDA closing report Psyche nor the GDA business survey 2023/24 reports the rate by economic sector. The assumption that retail and hospitality are inspection priorities of the GDA from 2026 is likewise undocumented: the GDA steers by topic (musculoskeletal load, psychological load, carcinogenic hazardous substances) and by establishment size, and the Psyche programme names establishments with fewer than 250 employees.

Sources

  1. 1

    Stressreport Deutschland 2019, Tabelle 24: Anforderungen nach Wirtschaftszweigen

    Bundesanstalt für Arbeitsschutz und Arbeitsmedizin (BAuA), 2020

    Datenbasis: BIBB/BAuA-Erwerbstätigenbefragung 2018. Aktuellste Ausgabe des Stressreports, ein neuerer Bericht existiert nicht. Achtung bei Tabelle 44: der dort ausgewiesene Handlungsspielraum ist eine Ressource, kein Belastungswert.

    Quelle öffnen Abgerufen: 2026-08-24
  2. 2

    GDA-Arbeitsprogramm Psyche, 3. GDA-Periode

    Gemeinsame Deutsche Arbeitsschutzstrategie, 2025

    Wörtlich: Im Fokus stehen dabei Betriebe mit weniger als 250 Beschäftigten. Eine Steuerung nach Wirtschaftszweigen nennt das Arbeitsprogramm nicht.

    Quelle öffnen Abgerufen: 2026-08-24

We use deeplink-friendly originals. Charts are redrawn from the data - no 1:1 copies. For Statista data the underlying primary source (e.g. WIdO, AOK) is named explicitly.

Further reading

Related datasets

Tools & guides

Compliance, not calculations.

Safe Mind turns this evidence into a GDA-compliant GB Psych - ready in 5 minutes, no legal expertise required.

Check duty Cost calculator