Workplace bullying (Mobbing) refers to systematic and repeated harassment, exclusion or hostility toward a person. According to Leymann, mobbing exists when actions occur at least once weekly over at least six months.
Definition According to Leymann
Mobbing includes systematic hostile actions by:
- Supervisors (bossing)
- Colleagues
- Subordinates (staffing)
Five Categories of Mobbing Actions
Attacks on communication
- Interrupting, yelling
- Criticism of statements
- Not letting speak
Attacks on social relationships
- Ignoring, exclusion
- "Treating like air"
- Isolation
Attacks on reputation
- Spreading rumors
- Ridicule
- Defamation
Attacks on work quality
- Meaningless/no tasks
- Degrading tasks
- Overload
Attacks on health
- Threats
- Physical violence
- Sexual harassment
Consequences of Mobbing
For affected individuals:
- Mental disorders (depression, anxiety, PTSD)
- Physical complaints
- Performance decline
- Incapacity for work
For companies:
- High absenteeism
- Turnover
- Productivity loss
- Reputational damage
Prevention
- Clear anti-mobbing policies
- Open communication culture
- Management training
- Contact points for affected individuals
- Regular risk assessment